As an entrepreneur you know how important customer service is and the smallest accommodation you can offer might be the big difference between you and your competition. When you can offer the extras to your customer and clients you’re reminding them that you are placing their needs at the top of the priority list. When I can, I check in with my podcast guests to make sure that we’re still on for the recording. Not because I have to but because I understand that things come up or as humans we might forget appointments. I’m not saying allow you or your business to be disrespected but if you can offer kindness and respect to others they will remember the generosity you extended and way you made them feel.