I had an appointment the other day and the confirmation message had detailed directions to the location. This extra step from the owner made my experience less stressful and much more enjoyable. You see, the building has many offices and the one I was headed to was around the back and in a corner that I would have overlooked had the description had not been so nicely laid out for me. When I expressed my gratitude for the careful notes, I was told that it was an evolution that involved small tweaks along the way to make the directions a little more clear with each addendum. Small adjustments can be a big deal for your client. Always be tweaking for the better.